We currently accept Cash and Mpesa on delivery, as well as Visa and MasterCard via Paypal. Add items to your cart and follow the payment instructions during check out.
Shipping and Delivery
Your products will be delivered to you via rider or parcel services at competitive market rates. You may also make arrangements to pick up the products at a physical location.
Pickup
Ready for pickup next business day for all items except for tiles. Same day pickup possible for orders placed before 12pm. Tiles and equipment available for pickup in 1-3 business days.
Door Delivery
Delivery is typically next business day at a cost of KSh 200 within Nairobi. Same day delivery possible for orders placed before 12pm. Date and cost will be confirmed once an order is placed. Tile and equipment delivery arrangements and cost to be confirmed when order is placed.
Return Policy
We have an easy return policy. Kindly inspect all items on delivery before making any payment. Items to be returned should be sent back with the delivery agent. Kindly call +254715812739 to notify our order desk for all returns.
The most direct method is using either via chat or call to +254715812739 or via email to order.desk@hakimall.com.
We are committed to providing exceptional customer service. Contact our team of representatives via chat, call or at our physical location.